Refund, Return & Cancellation Policy

Last Updated: June 4, 2026

At SELLORA ONLINE SHOP, we stand behind the quality of our cameras, lenses, and creator gears. If you are not entirely satisfied with your purchase, we are here to help you resolve any product issue in accordance with Philippine consumer protection laws.

1. Returns and Replacements (7-Day Window)

You have a seven (7) calendar day window from the date of receipt to request a return or replacement for items that possess factory defects, physical shipping damage, or functional malfunctions.

To be eligible for a return:

• The item must be unused, in the same brand-new condition that you received it.
• The product must be housed in its original packaging, complete with all included accessories, manuals, warranty cards, plastic wraps, and the original Non-VAT Sales Invoice issued at purchase.
• Items showing signs of user mishandling, physical drops, water intrusion, or unauthorized internal modification will be void from return or replacement actions.

2. Return Procedure

To initiate a return or replacement request:
1. Email our support desk at support@selloraonlineshop.com within the 7-day window.
2. Provide your order number, clear photographs/videos illustrating the factory defect or damage, and a copy of your sales invoice.
3. Once verified by our team, we will send drop-off/pickup instructions. You may ship the item back to our Pasig office via our partner couriers. Shipping costs for verified factory-defective returns will be reimbursed or covered by us.

3. Refunds and Reimbursements

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund request.

- **Approved Refunds:** If approved, a refund will be processed back to your original payment method (Credit Card/E-wallet) within 5 to 15 business days, depending on bank and payment gateway (PayMongo/Maya/Xendit) settlement timelines.
- **Alternative Refund Options:** If the original gateway cannot process the refund directly, we will coordinate bank transfers or GCash payouts directly to the registered name of the customer.

4. Order Cancellations

- **Before Shipment:** You may cancel your order at any time before the product has been dispatched to our courier partners for a full refund. Please notify us immediately via support call.
- **After Shipment:** Once the package is with the courier (dispatched status), orders cannot be cancelled. You will need to wait for the item to arrive and proceed through our standard return and replacement workflow if a valid defect exists.

5. Non-Returnable Items

The following products cannot be returned or refunded once opened or unsealed, due to safety and single-use constraints:
- Film rolls (analogue film containers) * Individual batteries that have been charged or installed. - Microfiber cleaning clothes, sprays, or liquid cleaning kits.

6. Support and Inquiries

For help or direct escalation regarding returns:
SELLORA ONLINE SHOP
Office Address: Unit D, 6th Floor, Suntree Tower, 13 Meralco Ave, Ortigas Center, San Antonio, Pasig City, NCR 1600
Email: support@selloraonlineshop.com