Last Updated: June 4, 2026
Thank you for choosing SELLORA ONLINE SHOP. We strive to process and dispatch your camera equipment quickly and securely. Below are the terms and conditions that constitute our Shipping & Delivery Policy.
All orders are processed and prepared for shipping within 1 to 2 business days (excluding Sundays and official holidays) after payment confirmation. In cases of high order volumes or custom stock reservations, processing may take up to 3 business days, and we will notify you immediately.
Once picked up by our logistics courier partners, expected delivery times are:
| Region | Delivery Duration | Delivery Partners |
|---|---|---|
| Metro Manila & Rizal | 1 to 3 Business Days | Lalamove, Grab Express, J&T Express, LBC |
| Luzon (Provincial) | 3 to 5 Business Days | J&T Express, LBC, Flash Express |
| Visayas & Mindanao | 5 to 10 Business Days | J&T Express, LBC (Air Cargo) |
- **Standard Delivery:** Calculated automatically at checkout based on package weight and delivery location. Default rates start at ₱150 for Metro Manila and ₱250 for provincial areas.
- **Same-Day Delivery (Metro Manila only):** Available upon request. Delivery fees will be settled directly by the customer to the courier driver (Grab/Lalamove rates). Please coordinate with our team immediately after booking.
Once your order is handed over to the courier, we will update your order status in your Account Profile and email you a tracking link. You can use the tracking number on the courier's official portal (e.g., J&T Express or LBC tracking page) to monitor shipping status.
Because cameras, high-end lenses, and creator gears are fragile and valuable, all our standard courier dispatches include **Full Value Insurance coverage**. All packages are heavily padded, double-boxed, and sealed with security tape.
Crucial Warning: Upon delivery, please inspect the box for any signs of tampering or damage before signing the courier's receipt. We highly recommend filming an **unboxing video** as reference proof in the rare event of transit damage.
If you experience any delays or issues with your package delivery, contact our logistics support line:
SELLORA ONLINE SHOP
Address: Unit D, 6th Floor, Suntree Tower, 13 Meralco Ave, Ortigas Center, San Antonio, Pasig City, NCR 1600
Email: support@selloraonlineshop.com