BIR Registered COR # 340-362-398-00000 | SELLORA ONLINE SHOP
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Privacy Policy

Last Updated: June 4, 2026

At SELLORA ONLINE SHOP, we are committed to protecting the privacy and security of our customers. This Privacy Policy details how we collect, store, share, and protect your personal information in strict compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173).

1. Information We Collect

When you visit our site, register an account, make a purchase, or interact with us, we collect personal information necessary to deliver our camera retail services. This details:

  • Contact Details: Your name, delivery address, billing address, email address, and mobile phone numbers.
  • Account Information: Username and encrypted credentials.
  • Transaction Details: Items added to cart, purchase history, order values, and delivery status logs.
  • Technical Data: IP address, browser type, device information, and site navigation metrics.

2. Processing of Payment & Financial Details

We prioritize transaction security. All online credit card, e-wallet (such as Maya, GCash), or OTC payments are processed via our licensed payment gateway partners (**PayMongo, Maya Checkout, Xendit, and Dragonpay**).

Important Security Protocol: SELLORA ONLINE SHOP does not collect, record, or store sensitive credit card numbers or financial account passwords on our servers. All transaction traffic is encrypted and handled directly by PCI-DSS compliant secure gateways.

3. How We Use Your Information

In compliance with the Data Privacy Act of 2012, we process your personal data solely for legitimate business purposes:

  • To process, fulfill, ship, and deliver your orders of photographic equipment and accessories.
  • To send order confirmations, delivery tracking updates, and service-related notifications.
  • To authenticate users, prevent fraud, and maintain general site security.
  • To respond to customer support inquiries, feedback, or refund requests.

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal data to third parties. We share your information only with authorized service providers who require it to perform specific tasks, including:
- **Logistics partners:** Local couriers (e.g., Lalamove, J&T Express, Grab, LBC) for order delivery.
- **Payment gateways:** For processing online purchases.
- **Government authorities:** If required by law, court order, or BIR audit compliance.

5. Data Retention and Security Measures

We implement organizational, physical, and technical security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. We use secure servers, database access control layers, and SSL encryption. Your information is retained only as long as necessary to fulfill the transactions and audit requirements described, or as required under local laws.

6. Your Rights Under the Data Privacy Act

As a data subject in the Philippines, you are entitled to specific rights under the Data Privacy Act:
- **Right to be informed:** Knowing how and why your data is collected.
- **Right to access:** Requesting a copy of your stored personal details.
- **Right to rectification:** Editing or correcting outdated or inaccurate records.
- **Right to erasure or blocking:** Requesting deletion of your personal account files.

7. Contacting Our Data Privacy Representative

If you have questions about this Privacy Policy, your data rights, or want to update your stored records, please reach out to us at:
SELLORA ONLINE SHOP
Attn: Data Privacy Officer / Shaira Kate Yanga Pecayo
Unit D, 6th Floor, Suntree Tower, 13 Meralco Ave, Ortigas Center, San Antonio, Pasig City, NCR 1600
Email: support@selloraonlineshop.com