Find quick answers to common questions about ordering, delivery, currency support, and return policies at SELLORA ONLINE SHOP.
Yes. We are fully registered with the Department of Trade and Industry (DTI) and the Bureau of Internal Revenue (BIR) of the Philippines under the sole proprietorship with Taxpayer Identification Number 340-362-398-00000.
We utilize secure checkout channels supporting major credit/debit cards (Visa, Mastercard), local e-wallets (GCash, Maya, GrabPay, ShopeePay), and online banking solutions. All online transactions are processed through certified Philippine payment portals (PayMongo, Maya Checkout, Xendit, and Dragonpay).
Yes. We support multi-currency browsing and display in PHP (₱), US Dollars ($), Indian Rupees (₹), and UAE Dirhams (د.إ). You can toggle your preferred currency from the dropdown in our header. However, note that checkout settlements are billed in PHP or dynamically converted by your bank or the checkout portal during payment.
- **Metro Manila & Rizal:** 1 to 3 business days.
- **Provincial Luzon:** 3 to 5 business days.
- **Visayas & Mindanao:** 5 to 10 business days.
For detailed courier partner lists and shipping fees, please review our Shipping & Delivery Policy.
We offer a **7-day return and replacement window** for camera gear suffering from verified factory defects or shipping damage. Returned products must be in original condition with packaging intact and accompanied by the original Non-VAT Sales Invoice. For details, view our Refund & Return Policy.
Absolutely. All cameras, lenses, and accessories sold at SELLORA ONLINE SHOP are 100% original and direct-from-manufacturer imports. Each item carries standard product warranties details of which are printed on the product page and included inside the retail packaging.